In project management, clear communication isn’t just a skill but a necessity. Miscommunication, assumptions, and unspoken expectations can disrupt even the best-planned projects. So, how do you ensure everyone is on the same page?
The 3-way communication model, a simple yet game-changing process, guarantees clarity and alignment:
- The sender states the message clearly and concisely. In project management, this often looks like the client sharing their vision of what they want and need.
- The receiver repeats the message back to confirm understanding. The project management team works with the client and provides an understanding of the required deliverables.
- The sender verifies that the message was received as intended, closing the loop. The client then agrees and confirms that the requirements are indeed clearly identified, allowing the project management team to work through the deliverables, keeping everything aligned and on track.
This method removes ambiguity and ensures that every piece of information, whether it’s a project update, a critical decision, or task instructions is understood and actionable.
Why is this so powerful?
- Clarity eliminates confusion: When everyone aligns, mistakes are avoided.
- Accountability builds trust: Repeating and verifying shows commitment to mutual understanding.
- Alignment fosters progress: With clear communication, teams can move forward confidently, saving time and resources.
Imagine a project kickoff where goals, expectations, and deliverables are clearly communicated using this loop. The client’s needs are stated, the team’s responsibilities are confirmed, and the PMO ensures alignment between the two. With everyone in sync, the project is set up to succeed from day one.
At Mesa’s PMO, 3-way communication is how we connect clients, teams, and leadership. It ensures that no matter the project’s complexity, everyone knows what’s expected, what’s happening, and what’s next.
How have you seen 3-way communication play a role in your projects? Let’s talk about it!